Your Holiday Concierge has been created to give luxury holiday home guests a bespoke, one stop service to fill their time with inspiring experiences, memorable activities and special touches that ensure each one of them feels like a VIP, just like going to the desk in a boutique 5* hotel.
Your Holiday concierge service will operate under your name so the guest get a complete experience from the holiday they book. I will build it for you, in house. I will train your staff to deliver more, to upgrade their customer service skills and develop their sales skills.
Having a concierge service gives you a competitive edge, consistent innovation and material for marketing as well as the opportunity to give your customers more.
I use an extensive, experienced and reliable network of talented individuals and small companies to deliver a range of services from hampers and celebration cakes, private lessons for mind, body and soul, arts and crafts to high adrenaline outdoor pursuits.
You will be able to take care of those finishing touches that make things really easy for your guests to have a great time; babysitting, dogsitting, private chefs, chauffeur services. All at the highest end of the market offering only the best personal service.
I understand that your guests holiday experience starts the moment they first come in to contact with you. Using my knowledge of the market, experience at the highest end of hospitality, my portfolio of journalism and copy writing, I can to help you identify your markets, communicate effectively with them and inspire your guests to come back, again and again.