IRS Surprise Money Issued As People Find Tax Refund Deposits in Bank Accounts. I just don`t understand !! The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. I think Turbo Tax got the short end on this one. I don't know how or what they have listed. why dont u reply to my message? Hand off your taxes, get expert help, or do it yourself. Will never use turbotax again this Hidden fees kill me, Dont recommended right now to many shady deductions. is it from irs or from the tax consultants with which i filed? We understand that these are unprecedented times and were committed to helping our customers who are experiencing hardships. You have clicked a link to a site outside of the TurboTax Community. Real experts - to help or even do your taxes for you. https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions, https://ttlc.intuit.com/questions/2840013-does-accepted-mean-my-refund-is-approved. I think Turbo Tax got the short end on this one. **, TAX PRODUCTS PE1 TYPE: SBTPG LLC DATA: BTSN CO: TAX PRODUCTS PE1. i am in the same boat here i was suppose to get 943 and got 521 over 400 dollars less than my tax return stated on turbo tax. These are not normal times. @Kberes93 Please clarify what the description of your deposit is in your account. Find our contact information including our hours of operation. Whether you owe taxes or youre expecting a refund, you can find out your tax returns status by: Using the IRS Wheres My Refund tool. Who do I contact regarding the Remainder of My Refund? I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. Here's one, Hey did they ever deposit the rest of your money? To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. If it tells you we have received your return or are processing or reviewing it, we are processing your return, but it may be under review. Hand off your taxes, get expert help, or do it yourself. My refund amount is way off. It said $230 to file. I would be FUMING. Hand off your taxes, get expert help, or do it yourself. https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees. To the leadership of turbo tax, you can blame it on your second party vender. https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Tax Pro Support (Existing client) 800.779.7228. The dates for receiving a federal tax refund are only estimates on the TurboTax website. The fee for me is $305 Im missing thousands back. You will NOT receive notice from the BFS Office prior to this happening and you will receive a letter AFTER the deadline for filing has past. So my federal return was $411. Is the missing amount explained by a state refund that you haven't yet received? Also I wasnt supposed to be charged fees, thats the whole point of me saying this. You have clicked a link to a site outside of the TurboTax Community. I got a deposit in my account for $1800.40. If it's a state refund, it shouldn't say it's from "Tax Products PE3 SBTPG" which is this thread's title. The Federal refund you are due will be the figure on your Form 1040, Line 35a, minus the TurboTax product fees, and minus the $40 (or $45) service fee for that payment option. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. If you are in California, then you also get additional benefits with the "pay out of the refund" option. Taxpayers can file taxes online through tax software like TurboTax. We'll help you get started or pick up where you left off. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. **Disclaimer: Every effort has been made to offer the most correct information possible. How to Boost Adrenaline and Get Money Gambling Online. This is atrocious that TurboTax failed to mention this entity. The state worked fine but this amount did not. (This line has no information on Economic Impact Payments.). (will not allow numbers), so my bank received a deposit of$97 and some change? Sorry you're having trouble, but you're preaching to the choir here. They just gave you an estimated date. The amount at least raises the question. If your sales tax in your state is 4.4% or 6% then you have your answer. If you want to check with the third-party company to see what they received from the IRS, you can use the SBTPG refund lookup tool at their website. Hand off your taxes, get expert help, or do it yourself. This did not happen last time. So I went digging into the help community and there is a 50-page thread where HUNDREDS of people are experiencing the same thing: https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. Optional: Pay fees out of Federal refund: Additional service fee of $40 or $45, depending on whether it's California or not. Or had you already received your Federal refund? @DadMomTaxHHMAWhat "new" entity are you referring to? Ok. Then click onPrint Center. for their personalized refund status and can reviewTax Season Refund Frequently Asked Questions. Shouldn't it be $237.02? https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information. Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return. to receive guidance from our tax experts and community. There may have also been sales taxes, if applicable. If the IRS is taking too long to send your refund or reduces it see..https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-tThen when the IRS does send your refund they won't take the fees out again.And, Why you got charged,https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-turYou should have received about 4 emails asking for the fees. EdwardLO. SBTPG did not contact me at all. This option also has an additional charge from the bank that processes the transaction. I WILL NEVER USE THIS SERVICE AGAIN. I just received a deposit of frickin $19. How do I get ahold with TurboTax about these fees? If you filed on paper, check Wheres my refund? You have clicked a link to a site outside of the TurboTax Community. A deposit from Tax Products PE1 is most often a Federal refund for those people who chose the option to pay their TurboTax fees out of their Federal refund. Privacy Policy. Federal and state are completely separate and refunds come at different times from different places. Then listen to each menu before making the selection. A state refund comes directly from the state tax agency. In most instances, no further action is needed but you may check Wheres my refund or you can view your. It looks like the forum privacy filter redacted your email address above for your privacy/security. Thank you. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. User @Kberes93has been calling it his Federal refund, but perhaps it is a stimulus payment. This option also has an additional charge from the bank that processes the transaction. TurboTax has partnered with SBTPG, commonly known as TPG for collecting tax refunds early. But people who did not receive the maximum amount of the Economic Stimulus Payment, and whose circumstances have changed, may be eligible now. That was a lie!! I looked on SBTPG website and it indicated that it was probably due incorrect information or unusual activity on my SSI number. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) SBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? That bank is only involved if you used a paid version of the software and then chose to have your fees deducted from your federal refund. If a debit card, did you apply for a Turbo Visa Debit Card and got a refund advance? If that's your situation, then the deposit is confusing. Check your spam folder for emails. Im having the same issue. You can also check out this. They obviously have my routing number for my bank account and have already deposited some. What is tax products pe1 sbtpg LLC????? I was told that is what to get. You can also log into your temporary account at SBTPG (Santa Barbara Tax Products Group) which initially received the Federal refund and took out the fees. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. I got a direct deposit from "TAX PRODUCTS PE3 SBTPG LLC", but according to turbo tax, I haven't received my tax return yet. If it was the IRS that reduced your refund, there may be a message in the "Where's My Refund" tool if it was due to an offset. SBTPG then direct deposits the remainder of the federal tax refund into the account you requested on the federal tax return. Did the information on this page answer your question? InStep 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now". They can receive a refund through a check, direct deposit, or ACH transfer. Although I have mentioned it twice, he has not specifically said what the deposit descriptor is on his direct deposit, so I've been assuming it's the same as the thread topic, but it may not be. what is this? It is likely from the third-party company whose intermediary bank receives your Federal refund from the IRS, subtracts the fees, then sends the rest of your funds to your bank. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Did you have 600 on 1040 line 30? The IRS is seriously behind in processing 2020 tax returns. https://turbotax.intuit.com/tax-tools/efile-status-lookup/">https://turbotax.intuit.com/tax-tools/ef https://ttlc.intuit.com/questions/1900596-what-is-the-refund-processing-service">https://ttlc.intuit What is Form 1065, U.S. Return of Partnership How do I claim the Qualified Business Income D How do I enter a 1099-K in TurboTax Online? where is the r; I got refund from ach credit tax products pr sbtpg llc today. Here's something else you can check. 4 Customer must obtain a Refund Transfer (separate fees apply). Ok my tax refund was 4124 but a received a pe2 on my account with 3900 and my irs status still says refund approved NOT refund sent. Edit: Apparently you can get more information on where your missing money is from the TPG website here: https://www.sbtpg.com, TurboTax sending refund from a "TPG Products", and refund is less than it should be for many, https://ttlc.intuit.com/community/after-you-file/discussion/my-refund-is-less-and-comes-from-tpg-products-sbtpg-llc/00/2487834. 877.908.7228. Go to this IRS website for operational status -https://www.irs.gov/newsroom/irs-operations-during-covid-19-mission-critical-functions-continue. If it has that descriptor, it would be a Federal payment A state refund would come directly from the state tax agency instead. who are they? Unprocessed individual returns include tax year 2020 returns such as those requiringcorrectionto the Recovery Rebate Credit amount or validation of 2019 income used to figure the Earned Income Tax Credit (EITC) and Additional Child Tax Credit (ACTC). If Turbo tax used this 3rd party and they subtracted the fees from that refund, then why was my checking account charged and withdrawn the amount of the fees from turbo tax? I didnt have any fees because mine were simple, Last year they had a similar issue where this exact thing was happening and those werent receiving their whole deposit. Since you are posting in a thread titled "Tax Products PE3 SBTPG", I presume you chose to pay your product fees out of your Federal refund and have now received a Federal refund from SBTPG (Tax Products Group.) So that adds up to $120 (or $125 if you are in California.). To check on regular tax refund status via automated phone, call, . They obviously have my routing number for my bank account and have already deposited some. Be sure you enter the correct SSN and filing status. Just federal and state plus sales tax? All about the refund | Ask the Experts Live Ev Premier investment & rental property taxes. So youre saying the deducted taxes out of my federal and I received the remainder of it? I have used that payment option before without any issues. No one here can see your fees or the amount of your refund. You can find your status within the TurboTax product. That's handled by an intermediary company called SBTPG (aka Tax Products Group.) When you scroll down and hit order details for the tax year, it then says total fees (taxes included) and lists an amount. Did you choose to have your TurboTax fees deducted from your federal refund? What you should do:In most instances, no further action is needed but you may check Wheres my refund or you can view youraccount. We'll help you get started or pick up where you left off. Check the IRS site to see how much the refund they issued to you was. Now my refund status is saying that my tax return is staill being processed, refund date wil be provided when available? A state refund comes directly from the state tax agency. Taxpayers are encouraged to continue to checkWheres My Refund? Hand off your taxes, get expert help, or do it yourself. You can find your status within the TurboTax product.If accepted by the IRS use the federal tax refund website to check the refund status -https://www.irs.gov/refundsIf accepted by the state use this TurboTax support FAQ to check the state tax refund status -https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund. View solution in original post. I would hope that those responsible for setting up thesethese financial arrangements are made aware of the additional work and the poor customer service we have experienced. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**. So I dont know why but Im guessing they took the money from us. Turbo Tax really is an excellent product and I am really surprised. Please dont file a second tax return or contact the IRS about the status of your return. If you need to, you can phone SBTPG to inquire about the deposit and ask them if it was a Federal refund or a stimulus payment. The only information TurboTax gets is after efiling, in regard to whether the efiled return was accepted or rejected. Were working hard to get through the backlog. Apparently, this is a "known issue" and TurboTax is dealing with it, but this is super shady to me. Is your refund taking an unusually long time to arrive? The refund is sent to them, the fees are deducted, and then the remainder is sent to your bank. By clicking "Continue", you will leave the Community and be taken to that site instead. SBTPG has a phone contact page at the following link. I was suppose to be refunded $936. "PE2" and nothing more? We don't know what the shortage "over $1200" refers to, but based just solely on the amount, a possible guess is possibly something stimulus-related (Stimulus 1 or 2). Are you getting both a Federal refund and a State refund? Ironically, that would also equal a round number of $3900. This is a user community forum. It is possible for SBTPG to receive and pass along a stimulus payment as a "refund" in some instances. In that circumstance the IRS sends one's Federal tax refund to one's temporary account at SBTPG's bank, and . Tax products pe1 des sbtpg llc id 602388913. The bank receives your refund, takes out the fees and sends the rest of the refund to you. Also be sure you are using the Federal amount before any TurboTax fees are taken out (if you chose that option. The amount I was suppose to have gotten back is $970. In my previous answer to you I told you how if you paid fees that way, you can look up your info at the SBTPG refund lookup tool to confirm what they received from the IRS. To check on regular tax refund status via automated phone, call800-829-1954. https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online. Where did you see that? SBTPG already deposited some of the money, so why are they holding the remainder up now? Scroll down and click onAdd a State. If you had no fees there would be no reason to involve the 3rd party bank. If they reduced it, it might have a message telling you why. Why did I only get $1800.40????? The truth is that it was a failure of leadership to choose such a poorlyvettedparty to do business with. I've already made my complaint against Santa Barbara Tax Products Group. what was this deposit for? They are the 3rd party bank your refund has to go thoughso they can take the fees of of your refund. If necessary after that, you can speak to the IRS. A state refund comes directly from the state. The ID itself is the fee taken out from your refund as part of the agreement when you used these outside services. Please click here to learn more about the Offset Program. reply by email or better yet call me or give me a number to call. Real experts - to help or even do your taxes for you. If you filed electronically and received an acknowledgement, you do not need to take any further action other than promptly responding to any requests for information. Who is this Santa Barbara Tax Group and why is this happening this time? It also shows their business hours. to receive guidance from our tax experts and community. When calling the IRS do not choose the first choice re: "Refund", or it will send you to an automated phone line. In any case, if they reduced it, they should send you a letter in 3 or so weeks explaining why. Missing thousands of dollars.. was only Direct Deposited $450 vs $4,000+. How much did you get the very next day for the Stimulus? If you believe there's a discrepancy with your TPG Products deposit or the fees that were deducted for tax preparation services, you can reach SBTPG at 877 . If you have a question about your TurboTax fees or billing, make sure you use the word billing in your request for help. The same thing just happened to me. If so, was this deposit you received the Federal refund or the state refund? Or it may be due to something completely different, such as an offset or recalculation of some other credit, etc. If i was forced to pay turbo tax the fees directly because my federal return was taking longer than 3 months to recieve from IRS then why is thisSBTPG sending me a refund that is almost $2,000 less than the refund I was supposed to be getting back? By clicking "Continue", you will leave the Community and be taken to that site instead. This is mainly a user community forum, so TurboTax folks will not see your posting. Note -Once a tax return has beenAcceptedby the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund. They are one who handles your refund if you elect to pay your fees with your refund. I spoke with someone and they walked me through the fees - looks like they added on something I didn't ask for, which wasn't a big deal - but even after that I was short $50 less than I should be. You can also check out this TPG Refund Tracker to check on your refund. Glad to see Turbo Tax website finally posted a link to SBTPG for us to continue our scavenger hunt. That should have given me a refund of $1807. That is your federal refund minus the fees. If you had not agreed to this, contact the firms immediately to sort this out. Turbo Tax guarantee promises were keptby Turbo Tax. Nc tax refund: i e-file my nc tax refund and it was accepted by them on 03/01/2012 at 1:58 pm. Or perhaps he's posting in the wrong thread. Do not go by any summary screen in TurboTax that shows a "Total refund" or "net", which combines the Federal and state amounts into one figure. I usually use a speakerphone so I can work on something else while waiting. I did check the IRS website today and my account was updated. You didn't say anything about your Federal refund. Consumer Tax/Taxpayer. So if you have the tax products pe1 reflecting on your bank account, you can get in here to find out what it means. We'll help you get started or pick up where you left off. We can tell you how to contact SBTPG (Tax Products Group) and ask them if you don't know what the deposit from them was for. It may lead to more research or give you the answers everyone has been looking for. Or are you saying that the WMR tool shows no evidence at all of an expected deposit? You said "bank checking account" above. Near the end, regarding refund methods and payments, you should see the agreement that they will take their fee out of your refund directly. Was this a cash advance that I received and if so when will I receive the remaining balance of my federal refund because I'm sure taxes and fees did not add up to over $1200 dollars for which my federal refund was short. I wasnt supposed to be charged fees! 2015 gmc sierra 2500hd trailer brake control module location, which basketball position should i play quiz, syfa central regional cup draw,